Frequently Asked
Questions

h567 requires all players to complete KYC (Know Your Customer) verification before processing any withdrawals. You will need to submit a clear copy of your Pakistani CNIC (Computerised National Identity Card) or a valid passport, along with a recent proof of address such as a utility bill or bank statement not older than three months. KYC also serves as h567's mandatory age verification to confirm you are 21 or above.

On the h567 login page, click the "Forgot Password" link below the login form. Enter the email address linked to your h567 account and you will receive a password reset link within a few minutes. Follow the link, set a new strong password, and log back in. If you do not receive the email, check your spam folder or contact h567 support via live chat for immediate assistance.

No. h567 strictly permits only one account per player. Duplicate accounts are a violation of the h567 Terms and Conditions. If multiple accounts are detected from the same person, all associated accounts may be suspended and any pending withdrawals held pending investigation. If you have accidentally created a duplicate account, contact h567 support immediately to resolve the situation.

To permanently close your h567 account, contact the support team via live chat or email at [email protected]. After identity verification, the team will process the closure. Any remaining balance in your account will be refunded to your verified payment method before the account is closed. Account closure requests are typically processed within 24 to 48 hours of identity confirmation.

To deposit via JazzCash on h567, log into your account, go to the Cashier or Deposit section, and select JazzCash as your payment method. Enter the amount you wish to deposit, then confirm the transaction using your JazzCash mobile number and PIN. The funds are typically credited to your h567 account within seconds. Make sure the JazzCash account is registered under your own name to comply with h567's verification requirements.

Yes, EasyPaisa is fully supported on h567 for both deposits and withdrawals. The process is identical to JazzCash — navigate to the Cashier, select EasyPaisa, enter your deposit amount, and authorise the transaction via your EasyPaisa app or mobile account. Deposits via EasyPaisa are processed instantly in most cases. The EasyPaisa account must be registered in your own name and match your h567 account details.

Withdrawals via JazzCash and EasyPaisa on h567 are among the fastest available, typically processed within 1 to 4 hours once your KYC verification is complete. During peak times or if additional verification is required, processing may take up to 24 hours. Bank transfers to HBL, UBL, or Meezan Bank usually take 1 to 3 business days. h567 does not charge any fees on withdrawals from its side.

h567 does not charge any fees on deposits or withdrawals processed through the platform. However, your bank, JazzCash, or EasyPaisa provider may apply their own standard transaction charges depending on your account type and the amount transferred. Always check with your payment provider for their applicable fees. h567 recommends using JazzCash or EasyPaisa for the fastest and most cost-effective transactions in PKR.

The minimum withdrawal amount on h567 is PKR 1,000. Withdrawal requests below this threshold will not be processed. There is no single fixed maximum withdrawal limit, though very large withdrawals may be subject to additional verification checks as part of h567's standard compliance procedures. If your withdrawal is flagged for review, the h567 support team will contact you promptly with any information required.

Yes, h567 features a full live casino lobby with real human dealers streaming in high definition. Pakistani players can enjoy live versions of roulette, blackjack, baccarat, and a variety of game show-style titles. The live casino on h567 operates around the clock, with tables available at all stake levels to suit both casual players from Lahore and Karachi and high-stakes enthusiasts. A stable internet connection is recommended for the best experience.

Cricket betting is one of the most popular features on h567 among Pakistani players. h567 covers international Test matches, ODIs, T20Is, and domestic tournaments including the Pakistan Super League (PSL). You can place pre-match bets as well as in-play (live) bets on markets like match winner, top batsman, over/under totals, and many more. Odds on h567 are updated in real time throughout each match.

Yes, h567 is a legitimate gaming platform that operates under an internationally recognised gaming licence. All casino games available on h567 use certified RNG technology that has been independently audited for fairness. Player funds are kept in segregated accounts separate from operational funds, and all transactions are encrypted using industry-standard SSL technology. h567 is committed to transparent, fair play for every Pakistani user on the platform.

Absolutely. The h567 platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, deposit and withdraw funds, manage your account, and contact support directly from your smartphone or tablet without needing to download any additional app. The mobile experience on h567 is smooth and responsive, making it easy to bet on PSL cricket or spin slots during your commute in Karachi or Lahore.

Wagering requirements — also called playthrough requirements — specify how many times you must bet the bonus amount before any winnings from it can be withdrawn as real cash. For example, a 30x wagering requirement on a PKR 1,000 bonus means you must place a total of PKR 30,000 in bets before withdrawing. Always read the full terms of each h567 bonus to understand the wagering requirement, eligible games, and expiry period.

Yes, all h567 bonuses have an expiry period. Typically, bonuses and any associated wagering requirements must be completed within 7 to 30 days from the date the bonus is credited, depending on the specific promotion. Once the expiry date passes, any unused bonus balance and associated winnings are forfeited. h567 will display the remaining time on active bonuses within your account dashboard so you can track your progress.

Yes, h567 rewards regular players through its loyalty programme. As you play, you accumulate loyalty points that can be redeemed for bonus credits or other benefits. Higher-volume players are invited into the h567 VIP programme, which unlocks exclusive perks including dedicated account managers, faster withdrawal processing, higher limits, personalised bonuses, and special event invitations. Contact h567 support for more information on how to progress through the loyalty tiers.

The minimum age to register and play on h567 is 21 years old. This is a strict, non-negotiable requirement. All players must submit valid identity documents during the KYC process confirming they meet this age threshold. Any account found to have been created by a person under 21 will be immediately closed and any funds held pending review. h567 takes underage gambling extremely seriously and has zero tolerance for any breach of this rule.

If you feel that gaming is negatively impacting your life, h567 makes it straightforward to self-exclude. Contact the h567 support team via live chat or by emailing [email protected] and state that you wish to self-exclude. After a quick identity check, your account will be suspended within minutes. Self-exclusion periods start at a minimum of 6 months and can be set to permanent. All marketing communications are stopped immediately upon exclusion.

h567 provides a comprehensive set of responsible gaming tools for all registered players. These include deposit limits (daily, weekly, monthly in PKR), loss limits, session time limits, reality check notifications, cooling-off periods of 24 hours to 30 days, and full self-exclusion of 6 months or permanent. All tools except self-exclusion can be set directly from your h567 account settings. Increases to limits have a mandatory 24-hour cooling period before taking effect.

h567 customer support is available 24 hours a day, 7 days a week, including Pakistani public holidays. The fastest way to get help is via the live chat feature available directly on the h567 website. Alternatively, you can email the support team at [email protected]. h567's support agents are fluent in both English and Urdu, so Pakistani players can communicate comfortably in whichever language they prefer.